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These Terms and Conditions govern the use of the Tamsey website, mobile application ("App"), and related services (collectively referred to as the Service).
By accessing, registering, or using the Service, you agree to be legally bound by these Terms. If you do not agree to these Terms, you must not use the Service.
The language of the Service and these Terms is English.
In these Terms:
Tamsey, we, us, and our refer to:
Tamsey Financial Services Ltd
Company Number: 10905575
Registered in England and Wales
Registered Office:
2 Plover House
Capstan Drive
Rainham RM13 9JF
United Kingdom
Tamsey Financial Services Ltd is authorised by the Financial Conduct Authority (FCA) under the Payment Service Regulations 2017 with Firm Reference Number 792551.
"You" and "your" refer to users of the Service, including Senders, Recipients, and visitors.
The Service allows customers to:
You should only send money to people you personally know and trust.
Application
The Tamsey mobile application is used to submit transactions.
Airtime Top Up
Mobile credit is added to a phone account used for calls, messages, or data.
Business Day
Any day Tamsey processes transactions.
Destination Country
The country where funds or airtime are delivered.
Instruction
A Transaction Request or Payment Request.
Local Taxes
Taxes payable in the destination country.
Payee
Person receiving money or airtime through the Service.
Payment Instrument
A valid payment method, such as:
Transaction
Transfer of money or airtime through the Service.
Transaction Amount
Amount sent, excluding fees and currency conversion.
Tamsey will provide the Service using reasonable care.
However, the Service may not be available in certain regions or jurisdictions.
Tamsey is not obligated to process every transaction and may refuse or delay transactions for reasons including:
Estimated delivery times shown on the website are indicative only and are not guaranteed.
You agree that:
You must ensure all transaction details are correct before submission.
Tamsey will not be responsible for losses caused by incorrect information submitted by you.
Tamsey may refuse or cancel any transaction where necessary.
This may occur where:
Tamsey may also suspend or permanently close user accounts in these situations.
Once a transaction instruction has been submitted, it may not be possible to cancel it.
Where cancellation is possible, refunds may be issued subject to administrative charges and applicable Service Fees.
Airtime Top Ups are usually delivered within seconds.
You must ensure the mobile number entered is correct. Once delivered, Airtime Top Ups cannot be refunded or reversed.
Payment Requests allow users to request funds from other users.
Requests should only be sent to individuals you personally know.
Tamsey may refuse to process Payment Requests where misuse or suspicious activity is suspected.
To comply with anti-money laundering regulations, Tamsey may collect personal information, including:
All personal data is processed in accordance with Tamsey's Privacy Policy.
All content, trademarks, logos, and intellectual property on the Tamsey website and App are owned by Tamsey Financial Services Ltd or its licensors.
You may not copy, reproduce, or distribute any materials without written permission.
Tamsey's liability is limited to refunding the Transaction Amount and applicable Service Fees where required by law.
Tamsey is not responsible for losses caused by:
Tamsey grants you a non-exclusive licence to use the mobile application.
You must not copy, modify, reverse engineer, or distribute the App.
By using the Service, you consent to receiving communications electronically, including:
You may terminate your account by providing written notice.
Tamsey may suspend or terminate accounts immediately where misuse or violations of these Terms occur.
If you wish to submit a complaint, please contact Tamsey customer support.
If unresolved, complaints may be referred to the Financial Ombudsman Service in the United Kingdom.
These Terms are governed by the laws of England and Wales.
If any provision of these Terms is deemed invalid, the remaining provisions remain in full effect.
Tamsey uses modern security technologies to protect your personal information.
You should always exercise caution when sending money and avoid sending funds to individuals you do not know or trust.
Tamsey Financial Services Ltd
Website
https://tamseyfs.com/contact
Email
customerservice@tamseyfs.com
Telephone
+44 (0)77 9990 3848
Postal Address
Customer Service
Tamsey Financial Services Ltd
2 Plover House
Capstan Drive
Rainham
RM13 9JF