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At Tamsey, we value trust and security. Your privacy is very important to us, and we are committed to protecting your personal information.
This Privacy Policy explains how Tamsey collects, manages, uses, and protects your personal data when you use our services.
Tamsey is an online money transfer service with the mission to reduce financial exclusion globally and make money transfers faster, cheaper, and more accessible.
In this Privacy Policy, the terms “we”, “us”, and “Tamsey” refer to Tamsey Financial Services Limited.
The term “Service” refers to money transfers made through our website or mobile application.
Under data protection regulations, Tamsey acts as the data controller of your personal data, and you are the data subject. This means Tamsey determines how and why your personal data is processed while respecting your privacy rights.
Like most companies, we collect various types of information about our customers. Some of this may be considered personal data, meaning it can identify you as an individual.
As a regulated financial institution, we are legally required to collect and verify certain information about you and your recipients to comply with regulatory requirements and prevent financial crime.
This information is required to provide our Service and is collected when you register or before transactions are processed.
This information may be required to conduct regulatory checks, including KYC (Know Your Customer), Customer Due Diligence (CDD), and security checks.
This information may also be required for regulatory verification and security purposes.
This information helps us understand how our Service is used so that we can improve it.
We collect data to process transactions. Without information such as bank account details, names, or addresses, we would be unable to complete money transfers.
As regulated financial institutions, we must perform KYC and Customer Due Diligence checks to comply with laws, including Anti-Money Laundering (AML) and Counter-Terrorist Financing (CTF) regulations.
We may send communications related to our services, offers, or updates that may be relevant to you. These communications are based on our legitimate interests, and you may opt out at any time.
We analyse website and app usage to improve our services and enhance user experience.
Please note that if certain data is withheld, we may be unable to provide our Service.
All data provided to us is encrypted and stored securely on protected servers.
Access to personal data is restricted to authorised Tamsey employees who require it for legitimate business purposes.
Our communications and data transmissions are secured using TLS (Transport Layer Security) encryption.
The length of time we retain your data depends on the purpose for which it was collected.
We are legally required to retain data related to KYC, CDD, and transactions for a minimum of five years following your most recent transaction.
Where our legitimate interests apply, we may retain certain data to improve our Service and maintain security.
Where data is processed based on your consent, you may withdraw that consent at any time.
We may retain data longer where required to protect the rights, safety, or property of Tamsey or our service partners.
We share personal data only when necessary to provide the Service or comply with legal obligations.
We will never sell your personal data to third parties.
Your data may be shared with:
Where partners operate outside the EEA, we ensure appropriate safeguards are in place to protect your personal data.
Under applicable data protection laws, you have several rights regarding your personal data.
Some rights may be limited by legal obligations applicable to financial institutions.
Legitimate interest allows us to process personal data where it is necessary to improve our services and provide a better user experience, provided it does not override your rights.
Examples include improving service features, analysing usage patterns, and sending relevant service updates.
Cookies are small files stored on your device when you visit our website.
We use cookies to recognise users and improve the functionality of our Service.
You may disable cookies through your browser settings, although some features of the Service may not function properly.
Tamsey may update this Privacy Policy periodically. Any changes will take effect immediately unless stated otherwise.
The most recent update date will always be displayed on this page.
If you have questions about this Privacy Policy or how we handle your personal data, you may contact us using the details below.
Address: London, United Kingdom
Website: www.tamseyfs.com
Tamsey has a designated Data Protection Officer responsible for privacy and data protection matters.
Email: privacy@tamseyfs.com